Arabic English French German Italian Russian Spanish Turkish
Facebook Blogger Twitter 

Refund Policy

Shipping Policy:

Vivacity Dead Sea will ship your order to any location in the world.

All items are in stock, however the company reserves the right to inform you within 48 hours if the item you have chosen is temporarily out of stock and will notify you as to when the item is expected to be in stock, prior to the order being processed.

We generally ship your package within 1-3 days of receiving your order.  Please allow 7 -14 days to receive purchased product/s.

The customer is responsible for any import duties or taxes that may be imposed on international orders. 


Return Policy

We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.:


If you are not satisfied with your purchase, we will allow you 14 days to notify us that you need to return your merchandise. Only items that are in their original brand new condition and in their original packaging will be refunded for the cost of the product (only the purchased products costs will be refunded) , but the customer will be responsible for return shipping costs . Please contact our Customer Service staff if you would like to return your product.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.



RETURN PROCEDURE:

Please retain both receiving and/or return shipping and tracking slips so this information can be used to expedite any credits in the event of a return.

  1. 1.Please contact our Customer Service staff if you would like to return your product. Vivacity Dead Sea will then issue you a refund number (valid for 30 days). Customers must have an RMA number in order to return a purchase.
  2. 2.The Return number is to be placed on the shipping label below the shipping address provided by Customer Service. All returns must be in the original packaging.
  3. 3.Once the item is received at our offices in Jordan and is verified to be in original condition, Vivacity Dead Sea will refund the amount to Customer. Customers should allow 30 days for a refund to appear on their statements.


CANCELLATIONS:

If the customer should wish to cancel an order for any reason, contact must be made with our Customer Service Department by email within the same business.  We will do everything we can to stop your order from shipping; however we cannot guarantee that we will succeed. If we are unable to cancel the order, the customer will be liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.